FAQs

Our Cat Grooming/Massage Brush offers multiple benefits:

• Multi-Purpose Pet Grooming: Effortlessly removes stray cat hair while providing a delightful massage experience.
• Efficient Mist Technology: Loosens and removes dust and dirt buildup from your cat's fur, reducing shedding and achieving a healthier, shinier coat.
• Enhanced Bonding and Well-being: Regular grooming helps remove excess hair from your pet's undercoat, leaving your home cleaner and hair-free.
• Easy and Convenient Charging: Rechargeable design eliminates the need for constant battery replacement.
• Ergonomic Design for Comfort: Ensures a comfortable grip and ease of use during grooming sessions.

To use the brush effectively:

• Filling the Water Tank: Open the tank’s cap and fill it with clean, lukewarm water. Do not overfill.
• Using the Brush:
  • Ensure your cat is calm and in a comfortable environment.
  • Press the misting button to release a gentle mist.
  • Begin brushing your cat in the direction of their fur with long, gentle strokes.
  • Apply slight pressure to utilize the brush’s massaging action.
• After Grooming:
  • Release the misting button and empty the water tank.
  • Remove any accumulated fur from the bristles and rinse if needed.
  • Store the brush in a dry, cool place.

• Regular Cleaning: Clean the brush after each use to maintain its effectiveness and hygiene.
• Check Water Tank: Regularly check the water tank for any build-up or mold. Clean it with a mild detergent if necessary.
• Battery Recharging: If the misting function stops working, recharge the device as per the manual's instructions.

Yes, we offer the following discounts and promotions:

• Free shipping on orders over $50
• Volume discounts for bulk purchases

If you have any questions or issues with your order, you can contact us via our Contact Us page. For immediate assistance, you can chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours.

Purlulu was inspired by our love for cats and the desire to provide high-quality grooming tools that enhance the well-being of pets and their owners. Our mission is to make grooming a pleasant and bonding experience for you and your furry friends. For more information, please visit our About Us page.

Yes

We ship from Hong Kong

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

Due to high demand, orders may take between 2-4 weeks to arrive.

We offer worldwide shipping. Delivery times vary by country:

• United States: 7-15 business days
• Canada: 10-20 business days
• United Kingdom: 7-15 business days
• Australia: 10-20 business days
• Europe: 10-20 business days
• Asia: 10-20 business days
• Rest of the World: 15-30 business days

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

We want you to be completely satisfied with your purchase. If you are not happy with your product, you can initiate a return or exchange within 30 days of receiving your order. Please refer to our Return Policy for detailed instructions.

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

Please contact us at info@purlulu.com

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.